Complaints

Harari Legal is committed to providing a high-quality legal service to all of our clients. If you are dissatisfied with any aspect of the service you have received, you are entitled to make a complaint. We value your feedback and take all complaints seriously.



How to Make a Complaint


We encourage you, in the first instance, to raise any concerns with the individual handling your matter so that they can be addressed informally.


If your concern cannot be resolved informally, you may submit a formal complaint by completing our Client Complaint Form. The form can be requested from us at any time. We will handle your complaint in accordance with our Complaints Procedure and aim to resolve matters promptly and fairly.


You may return this form by uploading it securely via your Clio Client Portal or by email: complaints@hararilegal.co.uk ‎‎ 


If you need any assistance completing this form, please contact us.



Complaints Handling Process


  • We will acknowledge receipt of your complaint within 7 days.

  • Your complaint will be investigated by an appropriate member of the chambers who has not been directly involved in the matter (where possible).

  • We will aim to provide a full written response within 28 days of acknowledging your complaint. If we are unable to do so, we will update you on progress and provide an expected timescale.

  • We will treat all complaints confidentially and handle them in accordance with applicable data protection laws (including the UK General Data Protection Regulation).



Legal Ombudsman


If you are not satisfied with our final response or if you do not receive a response within 8 weeks, you may have the right to refer your complaint to the Legal Ombudsman.


The Legal Ombudsman investigates complaints about poor service provided by barristers and other legal service providers.


You must usually refer your complaint to the Legal Ombudsman within:

  • one year of the problem occurring, or

  • one year from when you found out about the problem.


You can contact the Legal Ombudsman as follows:


Legal Ombudsman

PO Box 6167

Slough SL1 0EH

Tel: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk


Please note that not all clients are eligible to complain to the Legal Ombudsman. Eligibility information is available on the Legal Ombudsman’s website.



Bar Standards Board (BSB)


If your complaint relates to professional misconduct (rather than poor service), you may contact the Bar Standards Board.


Information on how to report concerns to the BSB is available here: www.barstandardsboard.org.uk



All information provided in connection with a complaint will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and used solely for the purpose of investigating and resolving the complaint.